A fear of motorways (now overcome) and a love of the NEC, are two of the ‘secrets’ revealed by Donna Baker, the manager at Heartlands Care Home, Yardley

BEEN THERE DONE THAT

I started my career in care in 1999 and worked as care assistant for 10 years before becoming a home manager in 2009. In June 2013 I was promoted to area manager for the same company but the following year I was made redundant – a difficult time as I was very passionate about my job. In 2014, I went on to work as regional manager for a bigger company and then, in 2017, I became care home manager for Country Court Care.

IT’S WHAT I DO

I lead a team of nurses and carers looking after older people who are living with nursing needs and dementia. We make sure the service meets the needs of each resident and member of staff and that the service is compliant at all levels with CQC requirements. I also meet regularly with relatives and friends and liaise with local authorities.

WHAT I’D LIKE TO SEE?

To develop and lead a service which is second to none and is a flagship home not only within Country Court Care, but also within the Birmingham area. I want to bring the community into the home and likewise take the home out to the community – so that local people see Heartlands Care Home as their own care home. Personally, my ambition is to travel and see the world and eventually do some voluntary work in India.

BIGGEST SUCCESS

Learning to drive on the motorway. I used to be scared of the motorway and would do anything to avoid it. Then I got a regional manager’s job, but to do it I had to drive on the motorway. I really wanted that job so I had to conquer my fears, which I did, and it was the best thing I ever did. The world is my oyster…

BIGGEST LESSON LEARNED

As a care home manager I have learned that for staff to understand the dream I have got to show them the dream. If I don’t show it, they won’t get it.

WHAT I LIKE ABOUT BRUM

My first impression of Birmingham is that the M6 is insanely busy! My favourite thing about Birmingham is the NEC – in my job I attend various conferences at the NEC, and in my own time I love going to all the food shows held there.

DOWNTIME

I like to spend it with my family. I love going on holiday. My husband Chris and I love travelling throughout the UK and Europe, We always try to go to the Caravan Show to see if we fancy an upgrade. I also love cooking, and you can’t beat an indulgent pampering day. It’s nice to have ‘me time’.