New heights at the Hyatt

The multi-award-winning Hyatt Regency Birmingham is set to offer even greater levels of excellence this year with ambitious development plans and key new personnel

It’s exciting times ahead at the Hyatt Regency Birmingham. Under the leadership of general manager Mario Flanagan the stunning four-star hotel that proudly sits in the heart of the city has risen to new heights over the last few years. In the process the Hyatt has cleaned up a whole raft of awards, including Best Hotel and Best Bar at both the recent Wonders of Westside (WOW) Awards run by Westside BID and also the MFDH awards and have also been nominated for the MFDH 2017 awards. But this is no time to rest on their laurels and there are some ambitious development plans ahead.

Mario has always maintained that people are the most important asset and the key to the hotel’s continued success. True to this principle some key new personnel have recently joined. We caught up with restaurant manager Kate Gale, who joined earlier this year, to find out more about her and the hotel’s plans for an awesome 2017.

Tell us about yourself

I’m a proud Brummie from Bournville and have been in the hospitality industry for 20 years since falling in love with the business when I worked at the Crowne Plaza while still at college. I’ve also had stints working for recruitment companies, so I’m really passionate about combining hospitality with helping people fully develop themselves. I’ve been lucky enough to experience so much variety in my career, from opening gastro pubs and new restaurants in the Midlands to running fine dining establishments in Melbourne and also helping launch Resorts World last year. I just love the buzz of making sure customers have a fabulous time.

What is your role?

I look after all the catering for our Aria Restaurant and also the in-room dining and oversee a team of around 25. We’re all committed to providing the very best customer experience and working hand-in-hand with our bar manager Justin Davies. We’re attracting some really great people and there are some very exciting plans ahead.

What’s it like to be part of the Hyatt family?

I know it sounds cheesy but it’s like one big family here. I knew within about a minute of meeting the Food & Beverage manager, Alex and Mario that I wanted to work for them. There’s a fabulous culture here and hopefully this helps us pass on a positive experience to our customers.

Exciting things happening at the hotel?

We’ve recently completed a full refurbishment of the hotel’s luxurious Amala Spa & Club with an exclusive re-launch taking place later this month. It provides a serene setting where guests can swap the hubbub of Birmingham’s vibrant streets for a day of relaxation and pampering. It has a 16m pool which is the longest hotel pool and we’ve recently partnered with ESPA skincare so there are lots of new spa treatments. Also our gym now features brand new state of the art equipment and we’ve introduced exclusive gym memberships that also offer discounts on hotel areas too.

We hear great things about the afternoon tea

Beautiful and so popular! It’s a traditional tea with gorgeous scones, clotted cream and preserves but with a Hyatt twist so there’s also things like Mojito Posset, Orange Polenta Cake, Earl Grey Cream and Pistachio & White Chocolate Tart. We also have a new themed afternoon tea coming soon so watch this space!

What would you recommend from the menu?

We’ve just re-introduced the Hyatt Sunday lunch which used to be a bit of Birmingham Institution and it’s really gorgeous. The roast beef just melts in your mouth and with proper portions it’s great value. We have a new and extensive wine list which complements every course. The cocktails in the Gentleman & Scholar Pub are to die for. He’s far too modest to say it himself but Justin is a bit of a magician! I would thoroughly recommend the Bora Bora – it’s non-alcoholic but transports you to a South Pacific island…amazing!

Exclusive Sunday lunch offer: Enjoy a stunning Sunday lunch at the Hyatt Regency Birmingham and enjoy a complimentary dessert when you order two courses. Simply quote Birmingham Living magazine. Prices are 2 courses £25.50, children 12 or under £14.00. 3 courses usually £32.50, children 12 or under £17.50.


Hyatt Regency Birmingham, 2 Bridge Street, Birmingham B1 2JZ. Tel: 0121 643 1234